Do not panic...we are glad to help! Jewelry can break the first time you wear it or after many years and...some wear and tear is natural. Please contact us and we will work with our designers to get your piece repaired, or get it repaired locally. We will let you know in advance any repair charges, in addition to the shipping charge to get it back to you. Please do not forget to insure your jewelry when you send it. If you have any questions about this process, please do not hesitate to call us at 323.951.9540 or email us your concerns.